Return Policy

All Custom Embroidery orders are final. Sorry! No refunds or exchanges on embellished goods, however, manufacturer defects in any item supplied will be happily replaced.

In the event of a manufacturer defect please contact Monograms Plus within 14 days of receipt of order for a Returned Goods Authorization Number We reserve the right to replace ill-fitting or damaged items, issue credit toward the purchase of an alternate item

Special Return Policy on DeLong Stock Blank Leather Sleeve Jackets: Please make sure that you are ordering the correct size and color combination for your jacket.  These jackets carry a $30 restocking fee.  If there is a problem with your jacket contact us at 518-374-5220.

Care Instructions for Your Embroidery:
All garments are embroidered with a high quality rayon or polyester thread, depending on the intended use by the customer.

Dry Cleaning:
Exercise care, especially on dark garments. Do not use pre-spotting agents on embroidered area. Cannot dryclean Screen printed items.

Machine Washing:
Wash garments using mild detergent, in cold to lukewarm water on delicate cycle. Remove promptly. Never leave embroidered garments soaking or lying in a wet pile. If bleaching is required, use only NON-CHLORINE bleach. Do not wring or twist. If color residue appears in water, rinse first in lukewarm water then cold water several times until rinse water is clear. Hang to dry or dry on low-heat setting.

Ironing:
Use low temperature setting. Cover with towel and iron lightly on reverse side. Steam is not recommended.   Do not place iron directly on screen printed items.